You will receive an order confirmation via email immediately after placing your order. If you do not receive it, please contact us at customersupport@midentcare.com to investigate the issue.

1. Stripe
   Secure and convenient payment through Stripe is supported. Ensure your card is authorized for online transactions.

2. PayPal
   Use your PayPal account for a seamless payment experience.

• Yes, paying on our e-shop is completely secure.
• We utilize advanced security measures to ensure your payment information is safe.
• Your card details are processed directly by Stripe or PayPal, ensuring maximum security.
• Data transmission is secured via the HTTPS protocol, which encrypts your information.
• None of our employees have access to your payment details.
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Delivery usually takes 2-5 days.

Yes, all prices displayed in the e-shop include VAT.

The tax invoice will be sent to you in electronic form via email immediately after your order is shipped.

Yes, a warranty is provided:

• For individual customers: 2 years.
• For businesses: 12 months for claims or issues.

Yes, you can cancel your order unless it has already been shipped. If the order has been shipped, cancellation is no longer possible due to our automated system.

If you wish to return an item after it has arrived, please email us upon receipt for return instructions. Note that:

• Shipping costs will not be refunded.
• You will bear the return shipping costs.

Invalid reasons for cancellation:

1. Order placed by mistake or no longer wanted: Buyers are responsible for ensuring they want the product before placing the order.
2. Found a cheaper option elsewhere: Buyers should confirm they are prepared to pay the listed price before placing an order.

The general terms and conditions for shopping in the e-shop can be found here: Terms and Conditions.

Many of our items are shipped from different warehouses, so your order may be divided into multiple shipments. You will always be notified of this when your order is shipped. If you have concerns, contact us at customersupport@midentcare.com.

Vezměte prosím na vědomí, že jsme schopni provést změny vaší objednávky pouze tehdy, pokud ještě nebyla odeslána. Obvykle je to do 24 hodin od vytvoření objednávky.

Pokud si přejete změnit něco ve své objednávce, můžete to během pár chvil vyřídit ZDE, případně můžete napsat na email na adresu podpora@mident.cz.

Pokud již byla objednávka odeslána, nemůžeme v ní provádět žádné potřebné změny.

Modifications can only be made if your order has not yet been shipped, typically within 24 hours of placement. You can:

• Make changes here.
• Or email us at customersupport@midentcare.com.

If your order has already been shipped, modifications are no longer possible.

For detailed instructions on complaints and returns, please visit: Complaints and Returns.

If you notice damage within 48 hours of receipt, immediately contact the shipping company. For all other cases, refer to our Complaints and Returns page to resolve the issue.